1. Introduction

Oxus Clinic is committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Name

• Email address

• Telephone number

• Information provided in contact forms or enquiries

• Appointment-related information voluntarily submitted by you

• Website usage information, including browser type, device information, and pages visited

We only collect information that is necessary to provide our services and respond to your enquiries.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and requests

• Arrange consultations and appointments

• Provide information about our treatments and services

• Improve our website and user experience

• Maintain records of communications

• Comply with legal and regulatory obligations

We will only use your information for legitimate business purposes and in accordance with applicable data protection laws.

4. Legal Basis for Processing

Under UK data protection legislation, we process personal information on the following lawful bases:

Consent
Where you voluntarily provide information through our website forms or communications.

Legitimate Interests
To operate and improve our services, respond to enquiries, and manage our business effectively.

Legal Obligations
Where we are required to process information to comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party providers who assist in operating our website, email systems, or business services. These providers are required to keep your information secure and confidential.

We may also disclose information where required by law or regulatory authorities.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

8. Your Rights

Under UK GDPR, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Restrict or object to certain processing activities

• Request transfer of your personal data where applicable

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

For more information, please refer to our Cookie Policy.

10. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Oxus Clinic
Email: info@oxus.clinic
Website: www.oxus.clinic

We will make reasonable efforts to respond to all privacy-related enquiries promptly.